01Who we are
This policy applies to scalpear.com and to the Scalpear Expert Advisor and related services ("Scalpear", "we", "us"). Scalpear is the data controller for the personal data described here, which means we decide how and why it is processed.
For any privacy question or request, contact us at scalpear@gmail.com.
02Data we collect
Information you give us
- Free demo download: your email address, so we can send you the EA.
- Newsletter: your name and email address.
- Contact form: your first and last name, email address, subject and message, plus anything else you choose to include, such as screenshots or account details.
- Purchases: your name, email address, billing details and order information. Card payments are processed by Stripe. We receive confirmation of payment, but never your full card number.
Information collected automatically
- Usage data: pages visited, referring site, approximate location, device and browser type, collected through Google Analytics.
- Technical and security data: IP address, browser information and request data processed by Cloudflare and Google reCAPTCHA to keep the site secure and block spam and bots.
We never ask for, and you should never send us, your broker password, trading account password or full card details. The EA runs in your own MetaTrader terminal and does not send your trading data to us.
Providing your email is required to receive the demo, and order details are required to complete a purchase. Everything else is optional.
03How we use it & legal bases
Under the GDPR we must have a legal basis for each use of your data. Here is what we do and why.
| Purpose | Data | Legal basis |
|---|---|---|
| Sending you the free demo | Contract (your request) | |
| Processing orders and delivering your licence | Name, email, billing and order details | Contract |
| Answering support questions and refund requests | Contact form details, messages | Contract, or legitimate interests for non-customers |
| Newsletters, updates and promotions | Name, email | Consent, which you can withdraw anytime |
| Understanding how the site is used, to improve it | Usage data, cookies | Consent (analytics cookies) |
| Security, spam and fraud prevention | IP address, technical data | Legitimate interests |
| Keeping accounting and tax records | Order and billing details | Legal obligation |
Where we rely on legitimate interests, we have balanced them against your rights. You can object at any time (see section 9).
04Who we share it with
We do not sell, rent or trade your personal data. We share it only with service providers ("processors") who help us run Scalpear, under contracts that require them to protect it and use it only on our instructions:
| Provider | Purpose |
|---|---|
| Stripe | Payment processing |
| Our web hosting provider | Hosting the website and storing form submissions |
| Cloudflare | Website security and performance |
| Google (Analytics, reCAPTCHA) | Website analytics and spam protection |
| Our email provider | Sending the demo, order emails and newsletters |
We may also disclose data if required by law, to protect our legal rights, or to a buyer or successor if the business is transferred, in which case this policy will continue to apply.
05International transfers
Some of our providers, including Google, Cloudflare and Stripe, may process data outside the European Economic Area, including in the United States. When this happens, the transfer is protected by appropriate safeguards, such as the EU–U.S. Data Privacy Framework or the European Commission's Standard Contractual Clauses.
06Cookies
Cookies are small files stored on your device. We use them to keep the site secure and working, and, with your consent, to understand how it's used.
| Cookie | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| __cf_bm, cf_clearance | Cloudflare | Bot protection and security | Necessary | 30 min – 1 year |
| _GRECAPTCHA | Spam protection on forms | Necessary | 6 months | |
| _ga, _ga_* | Google Analytics | Measuring site usage | Analytics | 2 years |
Necessary cookies are needed for security and can't be switched off. Analytics cookies are only used with your consent, which you can give or withdraw through our cookie banner. You can also block or delete cookies in your browser settings, though parts of the site may not work properly. Durations are typical values and may vary by provider.
07How long we keep data
We keep personal data only as long as we need it for the purposes above:
- Newsletter and demo emails: until you unsubscribe or ask us to delete them.
- Support messages: for as long as needed to resolve your request, and then up to 24 months for follow-up questions.
- Orders and invoices: for the period required by applicable tax and accounting laws.
- Analytics data: according to the retention period set in Google Analytics.
After that, data is deleted or anonymised.
08How we protect it
We use appropriate technical and organisational measures to protect your data, including encrypted HTTPS connections, Cloudflare protection against attacks and malicious bots, Google reCAPTCHA on forms, and access to personal data limited to those who need it. Payments are processed directly by Stripe, a PCI-DSS certified provider.
No method of transmission or storage is 100% secure, but we work to protect your data and will notify you and the authorities of a breach where the law requires.
09Your rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you and get a copy
- Rectify data that is inaccurate or incomplete
- Erase your data ("right to be forgotten"), where there's no legal reason for us to keep it
- Restrict how we use your data in certain circumstances
- Data portability: receive your data in a common, machine-readable format
- Object to processing based on legitimate interests, and to direct marketing at any time
- Withdraw consent at any time, without affecting processing that happened before
To exercise any of these rights, email scalpear@gmail.com. We will respond within one month. We may need to verify your identity first. There's no charge for most requests.
10Marketing emails
We only send newsletters and promotions if you've agreed to receive them. Every email includes an unsubscribe link, and you can also ask us to stop by email. Unsubscribing doesn't affect emails needed for your order, licence or support requests.
11Children
Our services are only for people aged 18 or older. We do not knowingly collect personal data from anyone under 18. If you believe a minor has given us personal data, please contact us and we will delete it promptly.
12Automated decisions
We do not make decisions about you based solely on automated processing, including profiling, that produce legal or similarly significant effects. The Expert Advisor automates trades in your own terminal according to settings you control; it does not make decisions about you as a person.
13Third-party links
Our website links to third-party sites such as brokers, Myfxbook and TradingView. Their privacy practices are their own, and we encourage you to read their policies. This policy covers only scalpear.com and our services.
14Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows the latest version. If we make significant changes, we will let you know by email or with a clear notice on the website.
15Contact & complaints
For questions about this policy or your personal data, email scalpear@gmail.com or use our support page.
If you're not happy with how we've handled your data, you have the right to lodge a complaint with a data protection supervisory authority, in particular in the EU country where you live, work, or where the issue occurred. We'd appreciate the chance to resolve it with you first.
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